Refund policy
Return and Refund Policy
Last updated: October 28, 2026
At NextBuy, customer satisfaction is important to us. If you are not satisfied with your purchase or experience an issue with your order, we are here to help. This policy explains our return process, eligibility requirements, and refund procedures.
1. Return Eligibility
NextBuy accepts eligible return requests made within 3 days of receiving your product.
To qualify for a return:
- The return request must be submitted within 3 days of delivery.
- The product must be returned in its original condition, with all accessories, tags, and original packaging where applicable.
- The product must not have been unnecessarily used, damaged, or altered by the customer.
- Customers must contact us before returning any product and follow our return instructions.
Products that arrive defective, damaged, incorrect, or not as described will be handled in accordance with applicable consumer protection laws.
2. Mandatory Unboxing Video
To help us verify the condition of delivered products and resolve complaints fairly, customers are strongly requested to record a continuous video while opening their package.
The video should clearly show:
- The sealed package before opening.
- The opening of the package.
- The product and any accessories received.
- Any visible damage, defects, or missing items.
If you receive a damaged, defective, or incorrect product, please send the unboxing video to our customer support team when submitting your complaint.
The video helps us investigate and resolve issues more efficiently. However, the absence of a video will not automatically remove any rights you may have under applicable consumer protection laws.
3. How to Request a Return
To initiate a return, follow these steps:
- Contact NextBuy at info.nextbuyuae@gmail.com within 3 days of receiving your order.
- Provide your order details and explain why you wish to return the product.
- If the product is damaged, defective, or incorrect, include clear photographs and your unboxing video, if available.
- Wait for our team to provide return instructions before sending the product back.
Please do not ship a product back without first contacting our customer support team.
4. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If your return is approved, we will refund the eligible payment to your original payment method, where possible. If the original payment method cannot be refunded, we will contact you to arrange an appropriate alternative, subject to applicable law.
Refund processing times may vary depending on your bank or payment provider.
If your product is defective, damaged, incorrect, or otherwise does not comply with applicable law, your refund or other remedy will be handled in accordance with your legal rights.
5. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, incomplete, or incorrect product, contact us immediately at info.nextbuyuae@gmail.com.
Please include your order number, a description of the issue, and supporting photographs or video where available. Our team will review your request and explain the available resolution, which may include a return, replacement, or refund as appropriate.
6. Return Shipping Costs
For eligible change-of-mind returns, return shipping costs will be communicated when your return is approved.
If the product is defective, damaged, incorrect, or not as described, responsibility for return shipping and other remedies will be handled in accordance with applicable law and the circumstances of the order.
7. Non-Returnable Products
Certain products may be excluded from change-of-mind returns where this is disclosed before purchase and permitted by applicable law.
These exclusions do not affect any mandatory rights you may have concerning defective, damaged, incorrect, or non-conforming products.
If you are unsure whether your product qualifies for a return, please contact our support team.
8. Exchanges
If you would like to exchange a product, contact us within 3 days of receiving your order.
Exchanges are subject to product availability and approval. If an exchange is unavailable, we will explain the alternatives available under our policies and applicable law.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Cancellation may be possible before the order is shipped. Once an order has been dispatched or delivered, the return provisions of this policy may apply instead, without limiting any rights available under applicable law.
10. Contact Us
For return requests, refund inquiries, damaged products, or exchange requests, please contact:
Store Name: NextBuy
Email: info.nextbuyuae@gmail.com
Return Period: Within 3 days of receiving your product.
Our customer support team is available 24 hours a day, 7 days a week through our designated contact channels.
Thank you for shopping with NextBuy. We appreciate your trust and will do our best to make your shopping experience smooth and reliable.
Note: This policy does not limit any rights you may have under applicable consumer protection laws, including laws applicable in the United Arab Emirates.